General FAQ

  • How do I get notified of new releases?

    • Pay attention to emails and notifications.
  • How do I place my order?

    • Orders can be placed online or by contacting me here.
  • What happens if I didn't place my order in time?

    • We will keep a waiting list on a first come, first serve basis. In the event of a cancellation and supply becomes available you will be notified. F&F members will have priority on the waitlist.
    • As a reminder our releases are limited, the sooner you reserve your order the more likely you are to not be disappointed.
  • When will my order arrive?

    • Since 2009 it has been available by the first week of December.
  • I changed my mind, can I get a refund?

    • We will gladly provide you with a full refund in the form of shop credit. The credit will be applied to all unopened and returned bottles received within 10 days of being notified of your wishes.
  • I've added an item to the cart but it is already sold out

    • There is the possibility that while you are in the process of checkin out, another member may have completed the purchase of the last available release.
  • Do you re-stock your inventory?

    • No, our releases are always limited. Once sold out, it is gone for ever.
  • Can I contact you directly with questions?

    • Of course, yes and always.
  • Delivery & Pick up

    • All available delivery and pick up options are selected during check out.
  • What if I want to order larger quantities?

    • Please send us an email or outlining the quantity and the volume of bottles your require and we will contact you directly to determine if we can accommodate your order.

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